What exactly does TEO do?
Think of TEO as a helping hand for the parts of modern life that have become a bit of a chore. We handle the "life admin"—the paperwork, the digital logins, and the household phone calls—so you don't have to worry about them. Our goal is simply to make your day-to-day feel lighter and much more organized.
Is TEO only for seniors?
We’re here for anyone in Elmbridge who feels they are spending too much time on administrative "noise." While many of our clients are retirees who value their independence, we support anyone who wants a trusted local partner to help keep their home and digital life running smoothly.
Will you have access to my bank accounts?
No, not at all. You stay in full control of your money. We are here to help you keep an eye on things—like checking that your bills are correct or spotting any unusual activity—but we never have direct access to your funds or the ability to move money.
Can you work with my existing gardener, cleaner, or tradespeople?
Of course. We are here to support the people you already trust, not replace them. We can help by being the point of contact, meeting them at the door, or making sure the "legwork" is done so you can simply enjoy the results without the stress of managing the schedules yourself.
What if my adult children want to be kept in the loop?
We find that many families really appreciate the extra peace of mind TEO provides. If you would like us to, we can easily share updates or a simple monthly summary with your children. It’s a great way to keep everyone feeling informed and happy while you remain firmly in charge of your own affairs.
Do I have to sign a long-term contract?
No. Trust is earned every month. We operate on a simple monthly subscription that you can cancel or change with 30 days' notice. We want you to stay because you value the service and the peace of mind it brings, not because you are locked into a legal document.
How do I pay for the service?
After the initial Household Healthcheck (£150), monthly services are billed via a professional invoice. We prefer Bank Transfer for ease of admin, but we can discuss the method that works best for you.