The (TEO) Household Review
Before we begin any ongoing support, we conduct a one-off Comprehensive Household Review. For a fixed fee of £150, TEO will spend 2-3 hours with you (or your relative) to review all utility providers, insurance policies, subscription services .
The Outcome: You receive your personalized TEO Action Binder, a clear map of your upcoming renewals, and an immediate 'Quick Win' report on where you can save money. From here, you can choose to manage things yourself or move onto one of our monthly support levels.
Level 1 - The Digital Desk & Admin Support
Level 1 - The Digital Desk & Admin Support
Focus: Removing "Admin Anxiety" - Stopping Overspend - Tech Issues
The Base Service (Remote): £40 – £75 / month
Comprehensive Digital Monitoring: We monitor your Gas, Electric, Water, Mobile, and Broadband portals, plus Home and Car insurance and Subscription services. We ensure no "stealth" price hikes occur.
Market Watch: We track all renewal dates (including MOT & Road Tax) to prevent "loyalty penalties" and ensure you are always on the best available plan.
The Quarterly Snapshot: Every three months, you receive a clear, printed summary of all household costs and upcoming renewals.
Always Reachable: Catch-ups via Phone or WhatsApp Video Call to keep you updated.
Level 1 Plus+ - In-Person & Logistics
Level 1 Plus+ - In-Person & Logistics
Focus: In-Person —Paperwork Management — Hands-On Logistical & Tech Support
The "Plus" Element (In-Person): £120 – £150 / month
Everything in the Base Service, PLUS:
Monthly In-Person Visits: 60-minutes per month of catch-up, planning and admin time at your home to sort through issues, mail or ideas and update your household binder.
Medical Logistics: We handle the administrative side of your healthcare. We can book appointments, arrange private transport, and ensure your medical records are organized and accessible.
Digital Troubleshooting: In-person help with WiFi "dead zones," iPad/Printer updates, or resolving "locked out" accounts.
Level 2 – The Household Manager
Level 2 – The Household Manager
Focus: Managing the Home Environment - Direct Trade Liaison - Physical order
The Monthly Service: £175 – £350 / month
Everything in Level 1 Plus, AND:
Weekly In-Person Visits: 120-150 minutes per month of catch-up, planning and admin time at your home to sort through issues, mail or ideas and update your household binder.
Trades & Staff Liaison: We act as the professional point of contact for your gardener, cleaner, or private care agencies. We vet new trades, gather quotes, and handle the "niggles."
Project Oversight: From booking a boiler service to getting three quotes for a new fence, we manage the logistics from start to finish.
Secure Keyholding: We can meet deliveries or trades at the house, so you don't have to wait in for "four-hour windows."
Level 3 – The Private Office
Level 3 – The Private Office
Focus: Professional Advocacy - Medical Liaison - Family Proxy - 'Chief-of-Staff'
The Premium Service: £750 – £1,100 / month
Everything in Level 2, AND:
Tri-Weekly "Command" Visits: Consistent, tri-weekly in-person support to ensure no detail is missed during complex transitions.
Medical Advocacy: We attend Consultant or GP appointments with you as an objective observer. We take professional notes to ensure instructions are clear for you and your family.
Care Team Liaison: We act as the professional bridge with private care agencies, monitoring logs and ensuring the "Standard of Care" matches your preferences.
Emergency Blueprinting: We act as your "First Responder," maintaining a secure record for emergency services so the right info is always ready.
Level 1 - Who is this for?
You manage your home well, but the shift to a "paperless" world is a relentless chore. As your Digital Sentry, we monitor your portals and verify your bills entirely in the background.
This is your Digital Desk: remote efficiency with a human touch. Your dedicated associate is always a phone call away, ensuring the noise is kept at bay while you stay in total control.
The Recognition Moment:
"I'm tired of logins and apps. I want the peace of mind that a professional is watching my digital desk, but I want to know I can just pick up the phone and speak to someone who actually understands my affairs."
Level 1+ -Who is this for?
Independent residents who want to delegate the physical "noise" of home admin. You value your privacy but welcome in-person visits to organize your Action Binder, clear the paperwork backlog, and resolve tech issues. It is the proactive "maintenance" step to stay in the home you love for longer.
The Recognition Moment:
"I love my independence, but I’m tired of my dining table looking like a filing cabinet. I want a professional to visit monthly, sort the post, and make sure my tech actually works before they leave."
Level 2 - Who is this for?
You live in a home you love, but managing the "infrastructure" has become a source of friction. You want to spend your time enjoying your life in Elmbridge, not chasing a plumber who hasn't called you back or wondering if the gardener is actually doing the hours he’s billing for. You need a "Boots on the Ground" manager to protect your sanctuary.
The Recognition Moment:
"The gardener didn't show up and the roof has a leak. I love my home, but I'm tired of being the 'Project Manager.' I want to enjoy my garden, not worry about who's mowing it."
Level 3 - Who is this for?
You are navigating a more complex stage of life where health or care logistics are now part of your weekly rhythm. You value your independence, but find the "system" (consultants, care agencies, insurance) difficult to manage alone. You want a local, vetted professional who is 100% on your side to ensure your voice is heard and your family is kept informed.
The Recognition Moment:
"I came away from the doctor's realizing I couldn't remember exactly what was said. My family is supportive but they aren't here on a Tuesday morning—I need a professional 'Second Pair of Ears' who is 100% on my side."
Page updated
Report abuse